Privacy Policy
Munchkin Nutrition and Dietetics
At Munchkin Nutrition and Dietetics (ABN: 74 597 375 935, Entity name: Rebecca Emmett) we are committed to protecting your privacy and ensuring the confidentiality of your personal information. We comply with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) (or such other State legislation as may apply in relation to health information at the time of collection) and the applicable Health Privacy Principles in the HRIP Act when handling personal information. This Privacy Policy outlines how we collect, use, and protect your personal details. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
By using our services, you consent to the practices described in this policy.
1. Personal Information We May Collect
We collect the following types of personal information to provide you with nutrition and dietetic care and services:
Personal Details: Client Name, Date of Birth, Sex, Address, Phone Number, Email, Billing information, Carer/Parent contact details (when required for our services)
Health Information: Medicare Number, Medical History, Dietary Intake Information, Feeding history and information, Psychosocial and social aspects related to your dietary intakes/needs, Anthropometry, Clinical and Biochemical Data (e.g., weight, height, blood pressure, lab test results, and other clinical indicators), Exercise and Activity information and other health information as defined in the HRIP Act and relevant to our service
2. How We Collect Your Personal Information
We collect your personal information through:
Over the phone, via email, or online through the www.munchkinnutrition@outlook.com website enquiry form when you are booking your consultation or enquiring about our services
An intake form completed at the start of your care
Dietetic consultations, which may occur in person, over the phone, or via telehealth
Referral letters from doctors, allied health professionals, or other relevant referring bodies
Handover from other health professionals involved in the clients care and relevant to ongoing services to be provided by Munchkin Nutrition and Dietetics
3. How Your Information is Stored
All personal information collected during consultations is securely stored in Cliniko, a secure practice management software. Cliniko stores all patient information safely on secure servers, ensuring that your data is protected and only accessible by authorized Munchkin Nutrition and Dietetic staff.
Enquiries through the website are received as an email to our business email address and followed up by our staff accordingly. This information contains your contact details as per your submission and is used to contact you and provide you with information about your enquiry. We do not share this information with any other services or third party providers.
4. Why We Collect Your Personal Information
We collect your personal information for the primary purpose of providing you with nutrition and dietetic services tailored to your health needs and goals. Specifically, the personal information helps us:
Contact you (or your caregiver) and provide appointment or enquiry information
To process and manage payments for services provided, including invoicing, receipts, and insurance claims (if applicable).
5. Why we collect Your Health Information
We collect and use health-related information for the primary purpose of providing you with nutrition and dietetic services tailored to your health needs and goals. Specifically, this health information helps us:
Assess your current nutritional and health status and support provision of nutrition and dietetic services
Identify any medical conditions, health risks, or dietary needs
Create an evidence-based, personalized care plan to help you achieve your health and nutrition goals or to develop menu plans or recipes for you
To provide reports, referrals, doctors letters and other relevant documentation required for your nutrition/health care
By collecting health information, we can ensure your dietetic plan is personalized, safe, and effective in supporting your long-term health and well-being.
6. How We Use and Disclose Your Information
Your personal information is used exclusively for the purpose of supporting your dietetic care. This may include:
To book appointments, to send appointment reminders, to bill for services.
To provide nutrition and dietetic care and creating personalized nutrition plans and recommendations
Communicating your care plan to other relevant healthcare providers involved in your treatment (e.g. referring doctor or other relevant services). This may include referral letters, care updates, or coordination of care with your other healthcare providers. If you do not wish to have your information shared with other health care professionals please advise our clinic.
Your information is stored safely and securely in Cliniko (Allied Health Practice Management Software)
Your information will not be provided to any other third party without your permission to do so or unless required by law
7. Accessing and Correcting Your Personal Information
You have the right to access your personal information or request corrections if any details are inaccurate. To do so, please contact us via the details below:
Phone: 0424 609 436
8. How to Lodge a Complaint
If you believe that your personal information has been mishandled or you have any concerns regarding privacy, please contact us to lodge a complaint or ask any questions. We take all complaints and queries seriously and will investigate them promptly. You can contact us via:
Email: munchkinnutrition@outlook.com
Phone: 0424 609 436
9. Disclosure Outside Australia
Your personal information will not be disclosed outside of Australia unless you have specifically provided permission for us to share it with a healthcare provider located outside of Australia for the purpose of your care.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, the revised policy will be posted on our website or shared with you directly. We encourage you to review this policy regularly to stay informed about how we protect your personal information.